St Oswald’s Hospice

St Oswald’s Hospice
St Oswald’s Hospice
St Oswald's Hospice, Regent Avenue, Gosforth, Newcastle upon Tyne, Tyne and Wear, NE3 1EE
  • Telephone 0191 285 0063
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Photo of St Oswald’s Hospice

St Oswald's Hospice provides specialist care for local adults, young people and children. We are situated in Gosforth, Newcastle upon Tyne and our purpose-built facilities offer a range of flexible services to North East families.

We are a registered charity and we rely on the generosity of local businesses, individuals, groups and companies to enable us to care for local people, when they need us most.

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Comments & ratings

1. Marie Turnbull-Davison28 May 2016, 7:28pm2 stars St Oswald’s Hospice Report

Very disappointed with the care & communication of a few of the staff. My concerns were given to the ward manager Lynda who I found very abrupt & unhelpful. I was told if I wasn't happy she would get the formal complaints forms! (Not very sympathetic) My dad went downhill from this morning, I arrived at 1pm & spoke to a lovely nurse called Annie who had noticed my dads condition had worsened. He was still sound asleep, colour had changed, wouldn't have fluids, food, meds etc & had developed a chesty cough. Annie said she would see the doctor & get him to come & have a word with me. A few hours later at the end of her shift she popped in to see if everything was OK. No doctor had visited me & he had actually gone home. A very rude nurse came to see me called Lauren Kelly, her attitude was awful & upsetting. She said she had spoken to the doctor & he was happy this morning with my dad. I tried to explain the situation & said I have been waiting & I had previous issues with the care & she said well you can make a formal complaint. I told her I was going to do just that & she told me to stop repeating myself! I am absolutely disgusted & upset at the attitude of these 2 nurses at such an upsetting time. Don't get me wrong there are some lovely nurses like Annie & also Doona in the kitchen has been superb! It's a shame a few people have to spoil it. Also the doctor didn't turn up till after 5 hours of me waiting so I went home 👎

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Average rating 2/5 from 1 review of St Oswald’s Hospice.

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