As a nervous singer taking lessons was a huge step for me, unfortunately it was not the rewarding experience I had hoped for - I was left feeling more like an inconvenience than a valued student. Of the 6 lessons I booked, all 6 were rescheduled or cancelled by Vikki, usually only a day or two before. This was never recognised by them, and when I bought it up, no attempt at an apology was made. The whole process was more of a confidence knock than the confidence boost I needed. In the end I only had 3 lessons of the 6 week block I'd booked, and even though I paid in advance, 3 of the cancelled (by them) lessons were never re-scheduled, the whole process having left me feeling a bit sad and invisible. When I enquired if I was entitled to a refund on my remaining lessons, the answer was a flat no. That level of customer service = no stars from me.
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