By far the worst experience ever on a day out. Firstly, the venue is overpriced for what is on offer, which quite frankly is a very poor showing of animals. I have seen smaller petting farms with much more on offer. The customer service in the cafe was atrocious, after waiting 10 minutes for a member of staff to appear behind the counter on a busy Saturday I was then told that they had no coffee as the machine was broken, I was then offered an instant coffee and charged £2.00 for it. I asked for a jacket potato only to be told there were none available, yet at the farm shop they sell potatoes allegedly grown on site and they had a baked potato oven sitting on the counter, surely it is not beyond reason to expect someone to put two & two together and stick a few spuds in an oven! I had to instead order sausage, chips and beans, I then waited 30 minutes and when I went to complain about the wait I was told to go and sit down and it will be with me in a minute. Not happy with this response I asked to speak with the manager, the girl who served me called the office and then informed me that the manager had said 'if he wants to complain he will have to come round to my office as I am not leaving to come and speak to him'. To say I was angry with this poor level of service is an understatement, I will never again return to this sad excuse for a farm.
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